Enabling Operations Project Manager

QTC Management, Inc. is a company that collaborates closely with government and non-government customers in the health services domain. They are seeking an Enabling Operations Project Manager to drive cross-functional collaboration, improve operational efficiency, and streamline processes within the organization.

Responsibilities:

• Utilize various tools to coordinate and manage complex projects with the ENO Business Liaison
• Actively and effectively communicate activities and project status to management, executives, end users and colleagues or team members
• Manage, prioritize and successfully execute multiple projects concurrently with minimal supervision, using well-documented project plans
• Work closely with managers, executives, end users, and customers (both internal and external) on assigned projects
• Develop standardized processes and procedures designed to ensure the highest level of operational effectiveness and efficiency
• Develop flow diagrams and detailed instructions to ensure the operator’s understandability of standardized processes and procedures
• Develop training materials (presentations and manuals) to ensure operators are effectively trained on the daily implementation of new processes and procedures
• Work closely with IT and Software development to Identify area of process automation
• Define system requirements and serve as the technical liaison between operations, Provider Relations and IT to ensure seamless development and integration of system requirements in support of operations
• Work closely with the Finance and Accounting departments to model financial performance of all lines of business within Strategic Services and understand product/service profitability. Using this data, help define new business initiatives to ensure long term profitability and financial success
• Work closely with Operations Managers to analyze Work in Progress (WIP) data, and identify team, system, or process bottlenecks
• Develop recommendations for resolving operational flow issues and help recommendations
• Perform other duties and responsibilities as assigned

Requirements:

• Bachelors degree from an accredited college in Business Administration, or equivalent experience/combined education
• 5 to 9 years of direct experience in creating and managing projects from start to finish
• Experience in earned value project /performance management
• Project Management Professional Certification or equivalent
• Must be able to successfully pass National Agency Check with Inquiries (NACI) background investigation
• Strong attention to detail
• Knowledge of military and Law Enforcement
• Up to 30% travel is required
• Well versed in creating Excel Pivot Tables
• Excellent analytical, data analysis, problem-solving and presentation skills
• Strong ability to utilize various project management tools to coordinate and manage complex projects; Above average skills with Microsoft Office, Microsoft Project, or other PM Software, Tableau a plus
• Ability to handle confidential information
• Strong written and verbal communication skills
• Ability to quickly foster relationships and credibility at all levels
• Excellent organization and follow-up skills
• Ability to solicit input from others and transition concepts into strategic tangible plans, products and services
• Highly self-motivated