Sales Development Representative

SamCart is a company focused on optimizing customer acquisition and retention. They are seeking a Sales Development Representative who will handle inbound qualification, outbound efforts, and retention strategies, directly impacting revenue and customer satisfaction.

Responsibilities:

• Inbound Qualification (Primary Focus)
• Monitor various channels (such as Slack, Hubspot, etc.) for hand raisers and invound intent from prospects
• Respond fast. Speed matters
• Conduct full discovery to confirm if they are a good fit and qualified for one of our professional service, high-ticket offers
• Route qualified prospects to the correct path based on persona and discovery (Coaching, Enterprise, etc.)
• Understand our product and professional service options in detail
• Book qualified meetings for AEs based on monthly goals and targets
• Ensure high show rates for hand-offs to Account Executives
• Disqualify fast and downsell to self-service plans to maximize revenue and satisfy prospects, while not filling up AE calendars
• Refund Prevention & Save Motions
• Act as first point of contact for refund and cancellation requests of multiple brands under the SamCart umbrella
• Help diagnose the real issue and offer save levers to customers
• Downgrade and save as many customers as possible through multiple levers
• Lead with empathy, curiosity, and find the right fit for the customer
• Escalate only when needed. Own the outcome
• Outbound Outreach
• Outbound to find additional qualified leads for the sales team across all personas and professional services offers
• Leverage multiple tools at your disposal to outbound to warm and cold audiences
• Set up calls with Account Executives with qualified prospects
• Data, Process, and Reporting
• Log all activity cleanly in HubSpot CRM
• Track all information needed in CRM to ensure data cleanliness, clean reporting, and simplified active pipeline tracking, including persona, prospects contacted, meetings booked, refunds saved vs. lost and more
• Surface patterns regularly to improve sales motion and save motion, including common objections, misaligned expectations, marketing or onboarding gaps, churn reasons, and more
• Partner closely with Sales and CX to tighten messaging and handoffs

Requirements:

• 1–2 years in SDR, AE, or Customer Success role
• Experience qualifying and selling
• Strong at real-time qualification and decision-making
• Consultative communicator. Listens first. Reframes cleanly
• Comfortable with Slack, phone, SMS, email, and adopting other tools as needed
• High ownership mindset. No 'that's not my job.'
• Strong CRM hygiene
• Familiar with HubSpot, Aloware, Slack, Google Suite, Calendly, iClosed, Metabase and Fathom a huge plus
• You learn new tools quick
• Comfortable using AI across all business processes and willing to jump and learn any new tool, process or system
• Comfortable juggling multiple priorities at once