Customer Service Representative I

Sentara Health is currently seeking a full-time remote Customer Service Representative. The role involves addressing customer inquiries related to member eligibility, prescription benefits, and patient services needs.

Responsibilities:

• Responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients
• Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling

Requirements:

• High school diploma or equivalent Required
• Two years of customer service experience required
• Previous data entry experience required
• Prior scheduling experience required
• Experience in a high-volume call center preferred