Customer Adoption Manager - 11134

Coupa Software, Inc. is a leader in total spend management solutions utilizing AI technology. The Customer Adoption Manager plays a vital role in enhancing customer engagement and adoption of the Coupa platform, ensuring clients derive maximum value from their services.

Responsibilities:

• Develop standard processes within your areas of expertise and champion their adoption
• Manage the CAM engagement with a customer using strong project management practices while developing solutions to business problems
• Take ownership of your customer’s continued success by ensuring accurate adoption of the platform
• Engage customers in enlightened business need discussions versus feature/function basics. Continually drive customers toward their strategic goal
• Provide a strong technical understanding of our product with the ability to discuss and demonstrate the full Coupa platform and how it may be configured to meet a customer’s business needs

Requirements:

• Proven experience in Procurement, Procure to Pay, Source to Contract, Sourcing and Category Management, or Accounts Payable
• Experience with Software as a Service is a must
• Good background in customer/client management
• Strong communication skills, including professional writing skills, verbal skills and experience presenting to customers
• Strong organizational skills, analytical thinking and problem-solving abilities