Enterprise Customer Success Manager

LeanData helps the world’s fastest-growing companies automate, simplify, and accelerate revenue. They are seeking a Senior to Principal level Enterprise Customer Success Manager to serve as a strategic business partner to their most complex and high-value enterprise customers, driving measurable revenue impact and influencing product strategy through deep customer insight.

Responsibilities:

• Be a partner to enterprise customers, delivering measurable business outcomes and a strong user experience from LeanData solutions
• Lead customer projects from initial implementation through post-launch adoption to achieve measurable business results
• Develop and execute customer success plans that align with the client’s strategic goals and LeanData solutions
• Monitor customer usage, health indicators, and renewal timelines to ensure long-term success and proactive intervention
• Coordinate with internal resources, partners, and client stakeholders to ensure smooth and successful project delivery and value realization
• Build and maintain strong, strategic relationships with executive sponsors and operational stakeholders across the client organization
• Serve as a trusted advisor to end-users and decision-makers, providing strategic guidance to maximize value from LeanData and improve their overall revenue process
• Represent the voice of the customer internally, providing detailed feedback to Product, Engineering, and Marketing teams to influence product roadmap and process improvements
• Work in close partnership with Sales and Account Management teams to drive account growth and renewal
• Identify and drive opportunities for upsell and cross-sell in partnership with account teams, acting as a crucial growth lever
• Identify risks to customer success and retention, proactively building and executing mitigation strategies
• Escalate critical issues when necessary, partnering cross-functionally to ensure timely and effective resolution
• Drive continuous high Net Retention Rate (NRR) within your assigned portfolio of enterprise accounts

Requirements:

• 5-8 years of work experience in Customer Success, Technical Account Management, Management Consulting, and/or Revenue Operations in a B2B SaaS environment
• 3–5+ years managing complex enterprise accounts with multi-threaded stakeholders
• Deep expertise in the revenue process (Lead-to-Account, Routing, Attribution) and hands-on experience with Salesforce
• Proven experience successfully managing and growing enterprise-level SaaS clients with complex organizational structures and long sales cycles
• Exceptional written and verbal communication abilities, with the confidence to present strategic concepts to executive and technical audiences
• Ability to navigate customer organizational structures to identify and build influential relationships with key stakeholders
• Demonstrated ability to develop and execute adoption strategies on assigned accounts that drive utilization of existing technology solutions and new capabilities as they launch
• Proven experience in quickly grasping and distinctly explaining technological and complex business concepts
• Domain expertise and industry best practices in Sales or Marketing Operations
• Expertise with related Sales Engagement and Marketing Automation platforms (e.g., Salesloft, Outreach, Marketo, HubSpot)
• Proven experience working and thriving in an evolving, high-growth startup or scale-up environment