Business Analyst (Property & Casualty Florida Residential & Commercial Insurance)

Windward Risk Managers is seeking a driven and detail-oriented Property & Casualty (P&C) Business Analyst to enhance their operational systems. The role involves collaborating across departments to gather and refine business system requirements, working with software developers, and implementing critical solutions.

Responsibilities:

• Collaborate with stakeholders to elicit, document, and prioritize business requirements
• Translate business needs into functional specifications for systems and processes
• Create and maintain detailed documentation, including workflows, use cases, and business rules
• Lead efforts to implement approved system changes, including documenting requirements and obtaining sign-off
• Troubleshoot and resolve system issues, digging into lower environments to identify root causes and drive solutions to completion
• Lead projects and provide regular, actionable status reports
• Facilitate meetings with stakeholders, developers, quality assurance analysts, and other team members
• Ensure an exceptional Customer Experience with clear, concise communication with stakeholders and continuous process improvements
• Write and execute detailed test plans, track technical issues, and coordinate necessary fixes

Requirements:

• Bachelor's degree or in-lieu of degree equivalent education, training, and work-related experience
• 3+ years as a Business Analyst with a proven ability to dig into complex issues and deliver results
• 3+ years in the Property and Casualty (P&C) insurance industry, with experience in FL Residential Commercial lines
• Strong understanding of Property & Casualty insurance products, underwriting, claims, and policy lifecycle
• Strong organizational skills with the ability to manage multiple priorities
• Excellent verbal and written communication skills
• Ability to troubleshoot and apply logic to solve business problems with minimal supervision and a willingness to dig into the details of specific projects to ensure the appropriate approach and best use of company resources
• Excellent organizational skills and the ability to prioritize and manage multiple projects and assignments
• Familiarity with P&C insurance systems like Guidewire, Duck Creek, or similar platforms
• Proficient in business analysis techniques, process modeling, and data analysis
• Experience with tools like SQL, Excel, Visio, Jira, or other project management tools
• Experience with comparative raters and understanding of XML/SOAP
• Business Analyst certification (e.g., CBAP, CCBA) is a plus