Senior Business Analyst (Remote)

CareFirst BlueCross BlueShield is seeking a Senior Business Analyst to support the Medicare Pharmacy business. The role involves gathering and analyzing business requirements, facilitating communication between business areas and technical teams, and ensuring successful user acceptance testing and project management.

Responsibilities:

• Interprets Medicare Pharmacy business needs and issues by gathering, eliciting, creating, analyzing, documenting and validating the Business area?s user and/or technical (functional/non-functional) requirements
• Collaborates in the creation of project plans to define, organize and schedule requirements management and development activities
• Facilitates requirements analysis and verification sessions
• Participates in the tracking and management of open issues and assists in planning for resolution
• Participates in development sessions and design reviews in order to ensure design meets user requirements
• Responsible for the overall success of user acceptance testing, including documentation, verification and release
• Implements practices and procedures for end user test plans
• Identifies and documents gaps in requirement adherence or system deficiencies/defects and coordinates appropriate action through issue resolution
• Leads in creating formal communication to be delivered to relevant stakeholders
• Provides guidance and training to application end users
• Identifies, documents and troubleshoots problems utilizing acquired experience and knowledge of the relationships in systems, software and processes
• Collaborates with appropriate stakeholders to monitor, report and resolve issues
• Participates in the development of solutions and workarounds that solve moderate to high complexity technical, system and/or business issues
• Reviews, analyzes and creates detailed documentation of business systems, processes, software and user needs
• Responsible for the written documentation of requirements in accordance with established standards, in a clear and well-organized manner
• Develops and/or collaborates in key project and requirement deliverables for projects of moderate to high complexity
• Monitors and reports project status to identify and mitigate risks and to ensure quality and timely deliverables
• Coordinates assigned projects from concept through implementation
• Prioritize and manage new work requests
• Answers policy-related questions for business process, systems and software which require research and consultation with others internally and externally

Requirements:

• Bachelor's Degree in Business, Information Technology, Computer Science or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience
• Certified Pharmacy Technician
• 5 years progressive experience in business analysis, systems analysis, testing or other analytical experience
• High-level of knowledge and understanding of business products and services
• Microsoft Office applications usage
• Excellent communication skills both written and verbal
• Ability to analyze, organize, and prioritize work while meeting multiple deadlines
• Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence
• Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging
• Medicare Pharmacy Experience
• Demonstrated ability to deliver high quality, effective deliverables on-time and be a significant contributor to the development of cost-effective solutions
• Proven understanding of business analysis core competencies