Business Operations Analyst - Remote

Sentara Health is hiring a Business Operations Analyst to design, produce, and analyze customer operations data. This role involves creating and maintaining reports for business operations and special projects, utilizing various applications and analytical tools to support business processes.

Responsibilities:

• Designs, produces and analyzes customer operations data
• Creates and maintains reports for business operations and special projects as it pertains to operational processes
• Utilizes knowledge of numerous applications, databases, information systems, statistical tools and analytical principles to monitor and analyze information in support of the business
• Assists in the implementation, maintenance and improvement of information systems

Requirements:

• Three years of related experience is required in operations, information technology and reporting
• Advanced data analysis and reporting skills
• Strong analytical capability with advanced Excel skills and the ability to produce accurate, actionable operational reporting
• Business to technical translation skills
• Proven ability to translate business needs into clear technical or functional requirements for system configuration or operational solutions
• High attention to detail
• Demonstrated attention to detail, accuracy
• Training - creating job aids, policies and processes. Teaching others
• Contract lifecycle and CLM system experience
• Demonstrated experience supporting contract lifecycle processes and working within a CLM platform, preferably Icertis
• Process understanding and improvement capability
• Ability to understand end to end business processes, identify gaps or inefficiencies, and support process improvement efforts
• Experience with Share Point, Power BI, Power Apps
• Experience doing User Acceptance Testing (UAT)
• Problem-solving - structured problem-solving in a complex operational environment