Senior Analyst, GTM Business Capabilities

Zscaler is a pioneer and global leader in zero trust security, seeking a Senior Analyst to join their Go-to-Market (GTM) Business Capabilities team. The Senior Analyst will play a critical role in shaping and improving systems and processes that support the global GTM organization, ensuring alignment and operational excellence across various teams.

Responsibilities:

• Ensure all GTM roadmaps, timelines, dependencies, and release plans remain aligned with IT, Program Management, and Change Delivery teams
• Support BPOs and business stakeholders in documenting end-to-end processes, identifying efficiency opportunities, and ensuring business policies are defined and signed off by executive sponsors
• Define, track, and report on success metrics, adoption measures, and field impact for all releases and changes
• Partner with Change Management teams to ensure readiness, clarity, and consistency across releases while creating structured documentation to enable field users
• Lead UAT planning and execution for GTM system changes and enhancements while partnering with IT BSAs and functional leaders to ensure alignment across systems and policies

Requirements:

• 5+ years in GTM Operations, Business Systems, Sales Operations, Process/Program Management, or similar roles in a SaaS or high-growth environment
• Strong understanding of enterprise GTM motions and experience with Salesforce, CPQ, workflow tools, and process mapping methodologies
• Exceptional communication and stakeholder management skills with the ability to explain complex systems and processes clearly
• Strong analytical abilities with experience building dashboards and interpreting operational data to drive decisions
• Highly organized and proactive professional able to manage multiple initiatives with tight timelines in an environment of change
• Background in change management, enablement, or creating structured SOPs and process documentation
• Familiarity with GTM systems such as Salesforce CPQ, ERPs, Asana, Tableau, and Slack
• Exposure to SaaS Quoting and Provisioning processes or project management frameworks like Agile and Scrum