Zscaler is a pioneer and global leader in zero trust security, seeking a Senior Analyst to join their Go-to-Market (GTM) Business Capabilities team. The Senior Analyst will play a critical role in shaping and improving systems and processes that support the global GTM organization, ensuring alignment and operational excellence across various teams.
Responsibilities:
- Ensure all GTM roadmaps, timelines, dependencies, and release plans remain aligned with IT, Program Management, and Change Delivery teams
- Support BPOs and business stakeholders in documenting end-to-end processes, identifying efficiency opportunities, and ensuring business policies are defined and signed off by executive sponsors
- Define, track, and report on success metrics, adoption measures, and field impact for all releases and changes
- Partner with Change Management teams to ensure readiness, clarity, and consistency across releases while creating structured documentation to enable field users
- Lead UAT planning and execution for GTM system changes and enhancements while partnering with IT BSAs and functional leaders to ensure alignment across systems and policies
Requirements:
- 5+ years in GTM Operations, Business Systems, Sales Operations, Process/Program Management, or similar roles in a SaaS or high-growth environment
- Strong understanding of enterprise GTM motions and experience with Salesforce, CPQ, workflow tools, and process mapping methodologies
- Exceptional communication and stakeholder management skills with the ability to explain complex systems and processes clearly
- Strong analytical abilities with experience building dashboards and interpreting operational data to drive decisions
- Highly organized and proactive professional able to manage multiple initiatives with tight timelines in an environment of change
- Background in change management, enablement, or creating structured SOPs and process documentation
- Familiarity with GTM systems such as Salesforce CPQ, ERPs, Asana, Tableau, and Slack
- Exposure to SaaS Quoting and Provisioning processes or project management frameworks like Agile and Scrum