Senior Business Systems Analyst

Selene Finance LP is a multiple-lines business financial services firm specializing in mortgage servicing. The Senior Business Systems Analyst serves as a strategic partner between business units and technology teams, focusing on analyzing processes and implementing operational improvements to enhance efficiency across the organization.

Responsibilities:

• Collaborate with the Technical Product Manager and business stakeholders to define business needs, document current processes, and identify areas for improvement
• Conduct impact analyses to assess the implications of proposed changes and document business functions and workflows
• Review findings with the Technical Product Manager and assist in identifying opportunities for process optimization through system enhancements or procedural changes
• Support the development of proposals for new systems or operational modifications, including cost-benefit analyses and implementation planning
• Lead the execution of approved solutions, monitor key milestones, and facilitate end-user training
• Document functional and business specifications, and create clear, standardized procedures for reference and training purposes
• Act as a liaison between business users, technical teams, and external consultants to ensure effective system design, configuration, testing, and maintenance
• Participate in user acceptance testing and validate new system functionality
• Provide technical guidance and mentorship to junior analysts and staff
• Develop training materials and conduct formal training sessions for assigned system modules

Requirements:

• Exceptional attention to detail and analytical thinking
• Proven ability to manage multiple priorities and meet deadlines in a dynamic environment
• Strong verbal and written communication skills, with the ability to translate technical concepts into business-friendly language
• Collaborative mindset with a strong customer service orientation
• Sound judgment and problem-solving capabilities