Program Director | Enterprise SaaS & EdTech (ERP, SIS, CRM) | Remote | North Carolina

Ellucian is a global market leader in education technology, partnering with over 2,800 customers across 50 countries. They are seeking an experienced Professional Services Program Director to lead complex SaaS implementations for colleges and universities, managing high-priority projects and ensuring successful delivery.

Responsibilities:

• Lead multiple program workstreams through all phases of the Ellucian Implementation Methodology from initiation/planning through the execution and delivery of the contract concluding with project transition and close, ensuring a successful project
• Develop and maintain effective working relationships with team members, client stakeholders, and peers. Apply Project Management disciplines such as quality, risk, resource, and change management while being accountable for meeting the time, cost, and scope of each project
• Communicate the plan, roles, constraints, milestones, and critical path to all team members and project stakeholders
• Understand and apply standard project management and delivery methodology and project tracking standards to build effective plans and deliver quality solutions
• Anticipate and mitigate risks and identify opportunities
• Lead project team status meetings to ensure the project milestones are met and dependencies are tracked
• Manage activities of customer and resources to deliver a fully integrated solution
• Act as a shared point of contact between internal and external stakeholders
• Proactively and timely coordinate and communicate project activities to all involved parties
• Provide management with an articulate summary of project status
• Facilitate discussions with appropriate leadership and key sponsors to negotiate key decisions related to the triple constraints (time, cost, scope) while maintaining excellent customer satisfaction
• Build and maintain positive professional relationships and function as the change agent for customers
• Manage all resources when project turnaround situations occur. Lead cross-functional team resolutions to mitigate project risks and issues
• Provide timely and constructive performance feedback regarding resources assigned to projects
• Improve team dynamics and performance by building team cohesiveness through leadership, mentoring, and motivating to facilitate cooperation, ensure project efficiency, and boost morale

Requirements:

• Significant skills/knowledge/experience in project implementation for CRM OR ERP SaaS projects
• Experience in several operational elements that affect financial and resource forecasts are on track; including but not limited to: Up-to-date accuracy of all project plans for the duration of the project, Customer satisfaction, Accurate revenue recognition, which requires timely review and approval of time sheets, expense reports, billing request documents, and credit requests
• Accomplish project goals within a matrix-management environment
• Assist Customer Relations team in developing solutions by providing knowledge and expertise during the sales cycle (this may include the ability to sell the value of project management services)
• Identify business growth opportunities by applying knowledge of higher education's industry, business processes, and software products
• Guide and mentor less experienced Project Managers
• Develop methods, techniques, and evaluation criteria for obtaining results
• Certifications in cloud and project management disciplines that suggest expert level KSA's for these areas