Senior Director, Global Merchant Health

Riskified empowers businesses to unleash ecommerce growth by taking risk off the table. The Senior Director of Global Merchant Health is responsible for leading a global team to ensure optimal performance and growth for merchants on the platform.

Responsibilities:

• Lead, mentor, and develop a high‑caliber global team of analysts, located across New York, Tel Aviv, China, and Brazil
• Build a strong team culture that thrives under pressure and values collaboration, accountability, and continuous improvement
• Own the end‑to‑end performance health of Riskified’s merchant portfolio, ensuring optimal outcomes across approval rates, fraud loss, customer experience, and revenue impact
• Partner closely with merchants to understand their business initiatives ( and translate those needs into analytical strategies
• Lead responses to complex fraud attacks or performance anomalies, driving cross‑functional action plans with urgency and clarity
• Collaborate with Data Science teams to deploy and optimize models, while advocating for real‑world merchant needs and field insights
• Serve as a senior, client‑facing leader in the most strategic and complex merchant conversations (Confidently present insights, recommendations, and performance narratives to executive‑level stakeholders
• Support pre‑sales and prospect conversations as a trusted fraud and performance expert, including selective on‑site meetings and events
• Bring a strong mindset of operational excellence, process design, and scale
• Identify opportunities to automate workflows, improve tooling, and leverage AI to increase efficiency and impact across the team
• Ensure reporting, dashboards, and presentations clearly communicate performance and insights to internal and external stakeholders