Sr. Manager, Customer Success Architecture

GitHub is the world’s leading platform for agentic software development, and they are seeking an experienced Senior Manager to lead their Customer Success Architecture team. This role involves guiding a team of Customer Success Architects to enhance customer engagement and drive digital transformation through GitHub’s solutions.

Responsibilities:

• Drive, Deliver and Demonstrate Value for Customers: Lead your team of Customer Success Architects to engage with enterprise customers, enable adoption of GitHub solutions, and deliver measurable business outcomes. Partner with internal stakeholders to support customer success initiatives, expand product awareness, and identify opportunities for growth and adoption. Support escalations, renewals, and expansion activities by ensuring technical alignment with customer goals
• Recruit, Retain, and Grow Your Team: Hire, coach, and develop top talent within the Customer Success Architecture team. Set clear expectations, foster a culture of collaboration and accountability, and mentor your team to achieve both professional growth and customer impact. Proactively manage performance and build a team culture focused on delivering exceptional customer outcomes in a dynamic environment
• Voice of the Customer: Ensure your team serves as advocates for customers by capturing and communicating insights, challenges, and feedback to internal stakeholders across Product, Engineering, and Marketing. Strengthen customer relationships by driving alignment at technical and business levels, and empower your team to establish trusted advisor status within customer organizations
• Own and Report on Key Metrics: Track and report on adoption, deployment, and customer success metrics to demonstrate business impact and ensure alignment with customer outcomes. Use these insights to guide team priorities, support account planning, and drive continuous improvement in customer engagement strategies

Requirements:

• 8+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience OR Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 6+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience OR Master's Degree in Computer Science, Information Technology, Engineering, or related field AND 4+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience OR Doctorate in Computer Science, Information Technology, Engineering, or related field AND 2+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience OR equivalent experience
• 3+ years project/product management or technical lead experience OR 1+ year(s) formal or informal people management experience
• Ability to travel up to 25% to serve business or client needs
• 9+ years' experience in technical consulting, technical consultative selling, or related technical/sales/industry experience
• 9+ years' experience in the software development platform industry, including driving digital transformation initiatives and aligning technology solutions with business objectives
• 5+ years' experience orchestrating technical, support, and/or partner teams
• 3+ years' experience in business consulting, consultative selling, or customer-facing experience
• 1+ year(s) people management experience
• Proficiency in using GitHub and other DevOps tools, with a deep understanding of software development practices and application security, including SAST, DAST, and SCA