Customer Program Manager

Celestica enables the world’s best brands by partnering with leading companies in various markets to deliver solutions for complex challenges. The Customer Program Manager acts as the primary interface to manage specific programs and projects for large hyperscaler customer accounts, focusing on achieving planned revenue and profits while ensuring customer satisfaction and effective communication.

Responsibilities:

• Acts as the primary interface between the customer and the company for managing specific programs to achieve planned revenue and profits for smaller cust.accounts
• Works as a member of teams responsible for day-to-day activities of cust.accounts to ensure that product deliveries are on time and that projects/programs are on schedule
• Coordinates and hosts regular program tracking meetings with the cust. and internal account team members to ensure ongoing communication
• With guidance from more experienced team members,manages current and planned programs to achieve planned revenue
• Develops plans to meet commitments and schedules for customers
• Supports sales team and GCBU with contents required for customer communications and business reviews
• Develops action plans to correct out-of-plan conditions
• Communicates frequently with cust.to help ensure satisfaction with the company and the products
• Solicits performance feedback and communicates information to internal teams and dept's
• Prepares,distributes and analyzes cust.surveys and self-assessments
• Receives and resolves customer issues and complaints. Acts as a customer advocate to drive prioritization of projects and responses to problems/issues
• Manages cust.account profitability
• Participates in forecasting, planning and monitoring of efficiency and execution of account strategies
• Participates in the pricing/bid preparation process and contract development and management
• Provides performance reporting and analysis for monthly OPS Reviews and quarterly Cust.Performance Reviews
• Plays a key role in developing account sales strategies and in this capacity works directly with sales and marketing to implement with the customer

Requirements:

• Nine plus years of relevant experience
• Bachelor's degree in related field, or consideration of an equivalent combination of education and experience
• Relationship Management
• Sales Process and Business Development Management
• Industry, Market & Technology Knowledge
• Financial and Business Acumen
• Understanding of Data Analytics
• Ability to learn internal IT tools
• Commercial Skills - Contracts, Financials, Quotations
• High degree of computer literacy, with proficiency in Microsoft Office applications
• Leadership, communication and teamwork skills, collaboration, conflict resolution, and leading without authority
• Able to lead and navigate cross functional teams in a matrix organization
• Excellent understanding of Celestica capabilities, offerings, sites and key functional teams
• The preferred candidate will be based in the Bay Area