Senior Product Research Manager, Growth

Etsy is the global marketplace for unique and creative goods, and they are seeking a Senior Product Research Manager to lead their research team and guide product strategy for the Retention and Growth organization. This role involves mentoring UX researchers, collaborating with product teams, and contributing to the overall research strategy to enhance buyer and seller experiences.

Responsibilities:

• Lead a team of 3+ UX researchers, mentoring them on UX methods, prioritization and career development
• Guide researchers on study design and wide range of generative and evaluative methods, including mixed-methods planning with quant and market researchers
• Apply agile research techniques and explore new ways to deliver rich insights in a fast paced environment
• Collaborate and communicate in a way that amplifies the voice of our customers, ensuring that the teams’ insights are embedded and acted upon
• Partner with peer managers on other teams or in other departments—such as Design, Product Management, Engineering, and Analytics
• Run your own projects when the need arises
• Partner with other research managers to grow and develop the research team via our toolkit, talent, and socialization techniques
• Recruit and hire outstanding researchers and facilitate their onboarding experience
• Directly contribute to our Research team’s strategy and focus areas
• Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law

Requirements:

• 5+ years experience in applied product research, and has led research before in a growing company, ideally in a B2C or e-commerce company
• 2+ years previous research management experience developing and motivating an impactful UX research team, and enjoy coaching others on how to progress in their careers
• You lead by example, and have a track record of influencing product decision-making with a strong point of view and inspirational, action-orientated research
• You care deeply about understanding customer needs and delivering the best experience for them
• You balance rigor and speed-to-learning, and guide your teams on research plans and methodologies that do the same
• You're confident using creative socialization techniques
• You triangulate data, and are able to spot trends and opportunities through synthesizing various qualitative and quantitative inputs
• You are a connector and have a high comfort level in building relationships and collaborating with internal and external relationships with key partners (Product, Marketing, Legal, Ops, etc.)
• You have a growth mindset, and lead with curiosity and a continuous learning approach