Key skills
Customer service experienceClient management experienceProblem-solving skillsMultitasking abilityTech-comfortablecommunicationOrganization skillsDetail-orientedLeadershipCommunication
About this role
Traveling with Michaila is seeking a Customer Service Management professional to oversee client interactions and ensure service standards are met. This fully remote role requires strong organizational and communication skills to manage multiple client needs effectively.
Responsibilities:
- Oversee and support client communications and service workflows
- Ensure timely responses, follow-ups, and issue resolution
- Coordinate details, schedules, and confirmations as needed
- Maintain accurate records and service documentation
- Provide professional, friendly leadership in client-facing situations
Requirements:
- Oversee and support client communications and service workflows
- Ensure timely responses, follow-ups, and issue resolution
- Coordinate details, schedules, and confirmations as needed
- Maintain accurate records and service documentation
- Provide professional, friendly leadership in client-facing situations
- Strong communication, organization, and problem-solving skills
- Ability to multitask and work independently in a remote setting
- Reliable, detail-oriented, and tech-comfortable
- Must be a citizen of the US, UK, Mexico, Australia, Spain and LATAM
- Customer service or client management experience