Business Analyst – OpenText
United States of America
Full-time
2 weeks ago
H1B Sponsor Likely
Key skills
OpenTextMicrosoft Word templatesXML-based architecturesAnalytical skillsInsurance experienceCommunication skillsCVersion ControlCRMERPCommunication
About this role
Sira Consulting is an Inc 5000 company seeking an experienced Business Analyst with hands-on experience in OpenText. The role focuses on supporting Customer Communication Management (CCM) and document automation initiatives to streamline high-volume, personalized customer communications.
Responsibilities:
- Design, develop, and maintain document templates using Microsoft Word within OpenText
- Implement conditional logic, dynamic data mapping, and personalization features
- Manage template version control and content governance
- Analyze existing manual or paper-based processes and convert them into automated workflows
- Support event-driven and batch processing communication models
- Improve turnaround time and reduce operational bottlenecks
- Collaborate with business stakeholders to gather and document requirements
- Translate business needs into functional specifications for customer communications
- Ensure regulatory compliance for renewals, billing notices, policy updates, and disclosures
- Partner with IT teams to integrate Eloquence with CRM, ERP, and policy administration systems
- Map data elements to document outputs ensuring accuracy and consistency
- Ensure documents meet regulatory and audit standards
- Conduct thorough testing and validation of dynamic document outputs (Print, PDF, Email, Web)
- Support UAT and production deployment processes
Requirements:
- Hands-on experience with OpenText or similar CCM platforms
- Strong expertise in Microsoft Word templates, Mail Merge, and WordML
- Familiarity with XML-based architectures and data structures
- Strong analytical and process-mapping skills
- Ability to communicate effectively with both technical and non-technical stakeholders
- Experience in Insurance (P&C or Health) or Financial Services/Banking preferred
- Experience with document automation and content management systems
- Knowledge of regulatory compliance requirements in insurance or financial industries
- Experience supporting enterprise-scale communication platforms