Key skills
Solutions EngineeringPayment ProcessingTechnical DocumentationCross-functional CollaborationExceptional CommunicationPresentation SkillsSaaSCommunicationAccount ManagementSales
About this role
NMI is a company that empowers partners with innovative payment solutions. The Solutions Engineer role is essential in bridging the gap between Sales, Product, and Engineering, focusing on customer integration and experience.
Responsibilities:
- Collaborate with Business Development Managers (BDMs) and Channel Account Managers (CAMs) to assess and qualify customer requirements
- Recommend tailored solutions, identify opportunities for product extensions, and evaluate the feasibility of customer-specific requests requiring development work
- Proactively identify challenges and propose viable technical solutions
- Document customer use cases, solution designs, and onboarding plans
- Ensure alignment across Sales, Partner Launch Managers, and Customer Account Managers for seamless handover
- Identify and plan customer training needs
- Respond to technical questions on NMI’s platform and deliver architectural diagrams, system workflows, and configuration recommendations
- Provide tailored demonstrations of the NMI platform for ISVs, ISOs, and other partner types
- Develop and deliver bespoke training content aligned with customer needs
- Support Sales in responding to RFPs, often coordinating with Product, Engineering, and Security
- Raise and track product enhancement requests on behalf of customers
- Relay common feedback, feature gaps, and usability insights to the Product team
- Stay current on product updates, release notes, and roadmap discussions
- Maintain close contact with acquiring partners and support their technical enablement
- Represent NMI at industry events and network with partners and prospects
Requirements:
- 3–5 years' experience in Solutions/Sales Engineering, Solutions Consulting, or Technical Account Management—ideally in FinTech or SaaS
- Strong understanding of payment processing, including card-present, card-not-present, tokenization, gateways, and acquiring
- Demonstrated experience producing solution design documents or technical scoping materials
- Proven ability to work cross-functionally across technical and non-technical teams
- Exceptional communication and documentation skills
- Comfortable presenting and demonstrating solutions to varied audiences