Sr. Site Reliability Engineer, Security

CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. As a Sr. Site Reliability Engineer, you will be responsible for managing site stability and performance, driving the adoption of modern reliability practices, and collaborating with software development teams to enhance operational readiness.

Responsibilities:

• Responsible for availability, latency, performance, efficiency, monitoring/observability, emergency response, capacity planning, setting and maintaining SLOs, SLIs and Error Budgets, creating dashboards
• Analyze, troubleshoot and resolve operational challenges contributing to defined SLO's
• Manage site stability, performance, reliability, and maintain uptime for production environments
• Develop a fully automated multi-environment observability stack based on the existing system and extend it to predict capacity needs based on the usage patterns
• Strive for automation to reduce toil and increase development velocity
• Perform application-specific production support, incident management, change management, problem management, RCAs, and service restoration as needed
• Identify changes for the product architecture from the reliability, performance and availability perspective with a data driven approach
• Document resolution run books and standard operating procedures
• Actively look for opportunities to improve the availability and performance of the system by applying the learnings from monitoring and observation
• Collaborate with software development teams in the release management process and to shape the future roadmap and establish strong operational readiness across teams
• Implementation of reliability and observability tools (like New Relic, Prometheus, Grafana etc.)
• Collaborates with Security team and other platform engineering teams to build reliable, maintainable, and scalable solutions that improve our security posture

Requirements:

• Strong background as a SRE supporting a 24x7 highly available production environment for a SaaS or cloud service provider
• Solid experience with Monitoring/APM/Observability tools (Splunk, New Relic etc.)
• Experience implementing observability plans around logs, metrics, and traces
• Experience in an agile development team developing software
• Experience with cloud infrastructure environments, preferably AWS, and Infrastructure as code (Terraform, CloudFormation)
• Extensive experience with Docker, Kubernetes, Helm, CI/CD and config management tools like Ansible, Chef
• Strong experience with containerization technology and/or Kubernetes
• Experience with Release automation, system administration, configuration management
• Experience with programming languages (Java, Python, Go, etc.)
• Strong understanding of Linux, Windows, software development, systems, networking, and cloud concepts
• Strong interpersonal and teaming skills - ability to set and enforce process and influence engineers who are not direct reports
• Strong analytical and programming skills (Python, Go, Java etc.)
• Deep understanding around best practices for modern cloud security
• Proven experience building observability for security concerns, such as privilege escalations and bot detection