Operations-Focused Engineer

TTC is a global specialist software testing company focused on transforming software delivery quality. They are seeking an operations-focused engineer to ensure the reliability and operational excellence of critical third-party enterprise platforms, collaborating with engineering and infrastructure teams.

Responsibilities:

• Serve in an on-call rotation and lead incident response for production issues: triage, mitigation, escalation, and restoration
• Drive operational excellence: improve alert quality, reduce toil, document runbooks, and create repeatable operational processes
• Perform root cause analysis for incidents and recurring issues; drive corrective and preventive actions to completion
• Execute and coordinate maintenance activities (upgrades, patching, configuration changes) with minimal risk and downtime
• Build and maintain monitoring, dashboards, and health checks to detect issues early and reduce mean time to recovery
• Automate routine operational workflows using scripts and small tools; improve reliability through safe incremental change
• Partner cross-functionally (security, networking, storage, compute, vendor/third-party partners) to resolve complex issues
• Maintain accurate system documentation, operational standards, and service ownership practices across supported platforms

Requirements:

• 3+ years experience in production operations, SRE, systems engineering, or production support for enterprise services
• Strong Linux/systems troubleshooting skills (processes, logs, performance, networking basics)
• Experience participating in or leading on-call and handling production incidents with clear communication
• Proficiency in scripting/automation (e.g., Python and/or shell) and comfort with change management / peer review workflows
• Strong written and verbal communication; able to write clear runbooks and incident summaries
• Experience operating third-party enterprise platforms (integration middleware, identity/auth systems, web/app tiers, databases, batch/scheduled jobs)
• Familiarity with vulnerability remediation and patch management practices in production environments
• Demonstrated track record reducing operational toil and improving reliability metrics (MTTR, alert noise, incident recurrence)
• Experience coordinating complex incidents across multiple teams and stakeholders
• Experience using Capirca for network provisioning, Chef for configuration management, and Infrastructure as Code and Containers for deployment