Field Service Engineer II (MD)

Hitachi High-Tech America is seeking a Field Service Engineer II to join their Environmental Business Division. This role involves performing preventative and unscheduled maintenance on Industrial and Chemistry products at customer facilities, while also providing training and technical guidance to customers and junior field engineers.

Responsibilities:

• Complete assigned On the Job Training (OJT) with the goal of instrument certification
• Pick up and return messages and service calls from customers in a manner meeting service department policies
• Maintain appropriate records of all work performed in company service system (5%)
• Manage and maintain traveling inventory according to department policies and procedures
• Protect and maintain company property (i.e., traveling inventory, company car, test equipment, tools, etc.)
• Fill out timecards and expense reports weekly
• Maintain record of all training received
• Comply and adhere to company policies
• Portray professionalism and pride in appearance while conforming to policies
• Provide a positive attitude to all employees and customers
• The FSE II is responsible for addressing all service-related issues at customer sites and providing training to customers and new field engineers
• The FSE II provides technical guidance to junior field engineers and customers
• The FSE II is responsible for performing system installations at customer sites and completing field service documentation utilized for tracking system reliability and customer billing
• Other duties as assigned

Requirements:

• AS degree in Electrical or Electronics Engineering or equivalent combination of education and experience required
• Knowledge of analog and digital circuitry
• Experience using digital volt meters, oscilloscopes, hand tools, and computers
• Ability to read electrical schematics
• Basic knowledge and understanding of physics and chemistry
• Must have and retain valid driver's license in resident State. Must be insurable by our insurance company
• Willingness to relocate and/or travel
• Field Service Engineer II – Should have 1 to 3+ years' experience repairing industrial and/or chemistry equipment
• Customer interface and communication skills are necessary for this position
• The FSE must be able to resolve difficult technical issues and devise long-term plans to resolve ongoing service-related issues at customer sites
• Demonstrate strong work ethics
• Demonstrate strong verbal and written communication skills with management, co-workers, internal and external customers
• Demonstrate ability to effectively communicate information to customers and management regarding service activities and schedules
• Demonstrate ability to follow precise instruction
• Demonstrate ability to perform selected routine service calls (Preventive Maintenance and Basic Emergency Service) on one or more models of a product line (measured by instrument certification)
• Demonstrate ability to hook up and obtain a signal on instruments selected by immediate manager
• The ability to work from schematics using various test equipment and mathematical calculations specific to the industrial or chemistry product requirements
• Ability to effectively interface with customers, service department personnel and others
• Ability to provide preventive maintenance and basic emergency service on specified instruments
• Safety courses completed by due dates as assigned
• XRF equipment requires dosimetry to be maintained and turned in timely quarterly for proper reporting
• BS degree in Electrical or Electronics Engineering preferred