Sales Engineering Manager

US Claro is seeking a Pre-Sales Solutions Manager to lead and scale a high-performing team of Solution Architects. This role is accountable for translating the company's capabilities into customer-centric solutions that drive revenue growth, while ensuring operational excellence and strategic partnership with sales leadership.

Responsibilities:

• Lead and scale the Pre-Sales Solutions organization: Lead, mentor, and develop a high-performing team of Solution Architects aligned to the company’s capabilities framework, ensuring strong technical depth, commercial mindset, career growth, and consistent delivery excellence
• Own the end-to-end solutioning strategy for revenue generation: Drive the design and validation of customer-centric, outcome-driven solutions that support revenue growth across U.S. accounts, ensuring all proposed solutions are technically sound, commercially viable, and aligned with customer business objectives
• Architect integrated, multi-domain solutions: Oversee the architecture of end-to-end solutions across cybersecurity, cloud, AI & data, connectivity, managed services, and enterprise platforms—ensuring cohesive, scalable, and future-ready designs
• Establish and standardize the pre-sales operating model: Define and continuously improve methodologies, frameworks, tools, and best practices across the pre-sales organization to ensure repeatability, quality, and speed in solution development
• Act as a strategic partner to Sales leadership: Partner with Sales to qualify opportunities, shape deal strategy, prioritize pipeline, anticipate competitive positioning, address complex customer objections, and increase win rates
• Build and manage a high-impact partner ecosystem: Develop strong working relationships with technology vendors, strategic partners, and internal solution teams to expand solution capabilities and accelerate deal execution
• Ensure seamless transition from sales to delivery: Work closely with Service Delivery and Customer Care to guarantee accurate scoping, clear assumptions, proper handoff, and smooth execution from pre-sales to implementation
• Drive operational excellence and performance management: Own pre-sales performance metrics, forecasting inputs, capacity planning, utilization, and KPIs—ensuring optimal resource allocation and predictable execution
• Develop talent and organizational capability: Recruit, onboard, train, coach, and evaluate Solution Architects; define skills models and career paths; continuously elevate technical, consultative, and commercial competencies
• Act as technology and market intelligence leader: Stay ahead of industry trends, regulatory requirements, and emerging technologies across cybersecurity, cloud, AI, and digital services—translating market insights into GTM and solution strategy
• Oversee workload distribution and project execution: Secure necessary resources; uphold productivity standards; ensure ethical practices; maintain technical documentation and KPIs within company repositories; and drive the adoption of new processes and procedures

Requirements:

• Bachelor's Degree in Computer Science, Software Engineering, Information Systems, or related discipline
• 7-9 years IT Solution Architecture, Pre‑Sales, or Enterprise Architecture
• Information Technology Infrastructure Library (ITIL) ITIL V4 Upon Hire
• Master's Degree in Computer Science, IT Management, or related discipline
• Bilingual (English/Spanish) (High proficiency)
• CompTIA Security+ Certification Cybersecurity within 180 Days
• Microsoft Certified Solutions Expert Cloud Architecture Certification (Azure / AWS / GCP) within 180 Days
• Enterprise Integration Engineer Certification TOGAF / Enterprise Architecture within 180 Days
• ServiceNow Certified System Administrator ServiceNow within 180 Days