Technical Product Manager- Keystone

NetApp is a leader in intelligent data infrastructure, and they are seeking a Technical Product Manager to drive the strategy and execution for their Storage-as-a-Service platform. This role involves defining workflows, collaborating with cross-functional teams, and leveraging data to enhance customer experiences and operational excellence.

Responsibilities:

• Drive product strategy and roadmap for subscription-based storage and cloud services
• Identify and prioritize new features and functionality across service definition, packaging, automation, and lifecycle management
• Lead the design of seamless customer experiences across onboarding, configuration, activation, and ongoing service management
• Build data driven sizing and recommendation capabilities using usage insights and operational metrics
• Collaborate closely with engineering, sales, marketing, customer success, and field teams to deliver impactful features and successful launches
• Analyze market trends, competitive offerings, and customer feedback to inform strategic decisions
• Define KPIs and use telemetry and customer behavior data to drive continuous product and service improvement
• Develop sizing engines that use install-base signals to recommend expansions, new service opportunities, or optimizations
• Build SLA-driven sizing support, including identifying SLA deviations and sustainability-related SLA metrics
• Create hardware-to-service mapping logic to ensure accurate deployment, compatibility, and upgradability
• Define and streamline subscription creation workflows, including service selection, capacity planning, SLA configuration, and contract metadata
• Develop sizing tools for hardware planning
• Oversee user creation & onboarding flows within the NetApp Console
• Define and manage workflows for delivery, installation, cabling readiness, provisioning, service activation, and operational management
• Drive clarity and automation across the full subscription lifecycle
• Author and evolve service descriptions, including capabilities, constraints, KPIs, SLAs, and eligibility criteria
• Drive telemetry-based insights to power recommendations, usage analytics, SLA monitoring, and ongoing optimization
• Partner with engineering and operations to ensure hardware availability, deployment readiness, and service reliability
• Create GTM content to enable sellers position subscription services
• Represent the product team in customer conversations
• Collaborate with engineering, UX, sales, customer success, and field teams to deliver impactful launches and customer outcomes
• Use market insights, competitive research, and customer feedback to inform decisions
• Define KPIs and use behavioral telemetry and operational metrics to drive product improvements

Requirements:

• Degree in Computer Science, Engineering, Business, or related field or related work experience
• 8–12 years of product management, finance and/or Presales experience in enterprise software, Data Storage systems, cloud services, or subscription platforms
• Strong understanding of subscription business models or as-a-service offering
• Proven ability to lead complex product portfolios and drive measurable results
• Excellent communication, leadership, and analytical skills
• MBA or advanced technical degree
• Financial acumen
• Experience in STaaS, SaaS, data storage, or cloud infrastructure
• Exposure to AI-driven customer experiences or recommendation systems
• Familiarity with onboarding workflows, telemetry-driven insights, or provisioning platforms