NetApp is a leader in intelligent data infrastructure, and they are seeking a Technical Product Manager to drive the strategy and execution for their Storage-as-a-Service platform. This role involves defining workflows, collaborating with cross-functional teams, and leveraging data to enhance customer experiences and operational excellence.
Responsibilities:
- Drive product strategy and roadmap for subscription-based storage and cloud services
- Identify and prioritize new features and functionality across service definition, packaging, automation, and lifecycle management
- Lead the design of seamless customer experiences across onboarding, configuration, activation, and ongoing service management
- Build data driven sizing and recommendation capabilities using usage insights and operational metrics
- Collaborate closely with engineering, sales, marketing, customer success, and field teams to deliver impactful features and successful launches
- Analyze market trends, competitive offerings, and customer feedback to inform strategic decisions
- Define KPIs and use telemetry and customer behavior data to drive continuous product and service improvement
- Develop sizing engines that use install-base signals to recommend expansions, new service opportunities, or optimizations
- Build SLA-driven sizing support, including identifying SLA deviations and sustainability-related SLA metrics
- Create hardware-to-service mapping logic to ensure accurate deployment, compatibility, and upgradability
- Define and streamline subscription creation workflows, including service selection, capacity planning, SLA configuration, and contract metadata
- Develop sizing tools for hardware planning
- Oversee user creation & onboarding flows within the NetApp Console
- Define and manage workflows for delivery, installation, cabling readiness, provisioning, service activation, and operational management
- Drive clarity and automation across the full subscription lifecycle
- Author and evolve service descriptions, including capabilities, constraints, KPIs, SLAs, and eligibility criteria
- Drive telemetry-based insights to power recommendations, usage analytics, SLA monitoring, and ongoing optimization
- Partner with engineering and operations to ensure hardware availability, deployment readiness, and service reliability
- Create GTM content to enable sellers position subscription services
- Represent the product team in customer conversations
- Collaborate with engineering, UX, sales, customer success, and field teams to deliver impactful launches and customer outcomes
- Use market insights, competitive research, and customer feedback to inform decisions
- Define KPIs and use behavioral telemetry and operational metrics to drive product improvements
Requirements:
- Degree in Computer Science, Engineering, Business, or related field or related work experience
- 8–12 years of product management, finance and/or Presales experience in enterprise software, Data Storage systems, cloud services, or subscription platforms
- Strong understanding of subscription business models or as-a-service offering
- Proven ability to lead complex product portfolios and drive measurable results
- Excellent communication, leadership, and analytical skills
- MBA or advanced technical degree
- Financial acumen
- Experience in STaaS, SaaS, data storage, or cloud infrastructure
- Exposure to AI-driven customer experiences or recommendation systems
- Familiarity with onboarding workflows, telemetry-driven insights, or provisioning platforms