Customer Engineer

Charter Global is seeking a Customer Engineer to represent the brand and provide field service support. The role involves performing maintenance and repairs at the module level, managing parts inventory, and ensuring customer issues are resolved according to service level agreements.

Responsibilities:

• Perform minor maintenance, repairs, and component replacement at the module level
• Maintains parts inventory and related records
• Provides status reports throughout the service repair
• Diagnose problems based on the information provided in the call and through the error logs on the ATM
• Responsible for ownership of customer issues until resolution according to SLA agreements
• Practices security safety procedures when working with ATM's and or within financial institution
• Complete specific Training and certifications
• Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required

Requirements:

• High School Diploma or equivalent 0-1 years of related experience
• Reliable transportation
• A smart phone to receive work orders on and access support documentation. Android or iPhone
• Have basic tools: Tools are not supplied. #1 and #2 flathead and philips screw drivers are most common
• Must have the ability to work a flexible schedule including nights, weekends, overtime, flex shifts, and on-call
• Must have a high level of personal integrity and work well with minimal supervision
• Must have Basic Electrical and Mechanical aptitude, skillset, and knowledge
• Must have good problem-solving skills, be able to pick up new skills quickly, and work well under pressure
• An associate degree is preferred
• Previous experience or similar equipment is preferred