IT Support / Systems Engineer

Kunai builds full-stack technology solutions for financial services, aiming to modernize and evolve client businesses. They are seeking an IT Support & Systems Engineer to enhance endpoint management and operational IT support, focusing on proactive problem solving and continuous improvement.

Responsibilities:

• Serve as the primary point of contact for tier-1 and tier-2 IT support, resolving issues while maintaining a high standard of customer service
• Manage and prioritize tickets in Jira Service Management, ensuring timely tracking and resolution of incidents
• Support endpoint deployment and device management across macOS and Windows environments using Kandji and Microsoft Intune
• Lead the migration of PCs to Intune and help build secure, scalable configuration standards
• Implement and refine zero-touch provisioning strategies for new devices
• Administer onboarding and offboarding workflows, ensuring proper access setup, device provisioning, and secure deprovisioning
• Support identity and access management workflows, including Okta integrations, SAML/SCIM configuration, and workflow automation
• Identify opportunities to streamline IT operations through automation and AI-driven tooling
• Collaborate with cross-functional partners to maintain compliance, documentation, and operational consistency

Requirements:

• Strong experience supporting macOS and Windows environments, including device management platforms such as Kandji and Intune
• Hands-on administration experience with at least three productivity or collaboration platforms such as Okta, Google Workspace, Slack, Zoom, Jira, Confluence, or 1Password
• Working knowledge of SOC II compliance principles and security best practices
• Experience using Jira Service Management or comparable ticketing systems
• Strong troubleshooting and analytical skills with a proactive, solution-oriented mindset
• Excellent communication and interpersonal skills with a customer-service focus
• Comfort leveraging AI tools to improve efficiency, documentation, and workflow management
• Bachelor's Degree, in lieu of a degree, demonstrating in addition to the minimum years of experience required for the role, three years of specialized training and/or progressively responsible work experience in technology for each missing year of college is required
• Direct experience migrating PCs to Microsoft Intune and building configuration policies
• Hands-on experience with Okta Workflows or scripting automation
• Experience supporting distributed or remote-first organizations
• Additional familiarity with SOC II environments and audit readiness