Senior Product Manager

Guild is a company that believes talent is everywhere and that opportunity should be too. They are seeking a Senior Product Manager to lead the benefit determination lifecycle, ensuring accurate and efficient benefit experiences for employer partners and their employees while shaping the long-term vision for modernization and scalability.

Responsibilities:

• Deliver accurate, efficient benefit determinations by improving eligibility and claims workflows that serve employer partners and their employees
• Reduce operational complexity by automating, simplifying, or eliminating manual steps in eligibility verification and claims processing
• Improve system accuracy and reliability through clear requirements, robust workflows, and sustained performance monitoring
• Build for scale by crafting a modernization roadmap that supports Guild's growth and evolving partner needs
• Own the end-to-end benefit determination product area, including eligibility determination and claims workflows, with accountability for measurable outcomes
• Act as product owner across the full development lifecycle—from understanding operational processes and employer policy requirements, through solution definition and delivery, to sustained production performance
• Partner with Engineering, Partner Operations, and business stakeholders to establish a clear vision that balances near-term needs with long-term scalability
• Translate complex eligibility rules, policy requirements, and business logic into clear system requirements and workflows
• Map, analyze, and improve end-to-end processes across multiple systems and touchpoints
• Identify and deliver opportunities to automate or streamline manual steps
• Design solutions that account for real-world complexity, including edge cases, exceptions, and operational constraints
• Define success metrics, monitor performance, and use data and operational feedback to guide iteration

Requirements:

• 5–8+ years of product management experience with demonstrated success in complex, multi-stakeholder environments
• Strong systems thinking and experience designing workflows across multiple systems and teams
• Proven ability to partner with operations teams to understand current state and design scalable future state
• Comfort working with data models, APIs, and enterprise integrations
• Solid technical fluency and ability to collaborate deeply with engineering on tradeoffs and architecture
• Clear, concise communication skills with the ability to work effectively with senior stakeholders and frontline operators
• Full suite of product skills—discovery, user stories, roadmap definition, and outcome measurement
• Owned a complex, operationally intensive product area and delivered measurable improvements to accuracy, efficiency, or scale
• Partnered closely with operations teams to understand current-state processes and designed systems that improved their workflows
• Translated customer business requirements into product requirements that engineering could build with confidence
• Navigated ambiguity to define a path forward when the 'right answer' wasn't obvious
• Delivered outcomes in multi-stakeholder environments where you had to balance competing priorities
• Familiarity with benefit administration concepts (eligibility determination, enrollment, claims adjudication, plan rules, compliance)
• Experience with HR systems, HRIS integrations, or benefits-related workflows
• Experience building B2B or marketplace products serving multiple stakeholders with different needs
• Experience modernizing or scaling operationally complex, regulated systems