Senior Business Analyst - Organizational Change Management (OCM)

Gainwell Technologies is a company focused on improving the health and well-being of vulnerable populations through innovative technology solutions. The Senior Business Analyst - Organizational Change Management (OCM) will support enterprise change initiatives in healthcare by ensuring organizational readiness, adoption, and sustained change across systems and processes.

Responsibilities:

• Lead and execute organizational change management activities across complex healthcare initiatives and projects, ensuring readiness, adoption, and sustained outcomes
• Partner with project managers and PMO leadership to integrate OCM activities into delivery plans, milestones, and governance
• Conduct stakeholder identification, impact assessments, and readiness evaluations for enterprise-level change initiatives
• Develop and execute OCM deliverables, including communication strategies, training approaches, change impact analyses, and adoption metrics
• Facilitate workshops, working sessions, and stakeholder forums to drive alignment, address resistance, and build confidence in change initiatives
• Serve as a trusted, client-facing partner, helping to navigate sensitive, high-visibility change environments with professionalism and credibility
• Track and report on change effectiveness metrics, risks, and dependencies; proactively identify and address adoption gaps
• Support coordination across multiple teams, vendors, and functional groups to ensure consistent messaging and change execution
• Contribute to continuous improvement of OCM tools, templates, and best practices across the PMO

Requirements:

• Bachelor's degree in Organizational Development, Human Resources, Psychology, Business, or a related field (or equivalent experience)
• Minimum 3+ years of hands-on organizational change management experience, supporting large-scale initiatives
• Experience supporting complex healthcare programs or systems (e.g., Medicaid, MMIS, payer systems, EDI, claims, or other regulated healthcare environments)
• Active Prosci Change Management Certification
• Strong understanding of human behavior, organizational dynamics, and change adoption principles
• Demonstrated ability to work effectively in highly technical environments and bridge gaps between technical and non-technical stakeholders
• Exceptional facilitation, communication, and interpersonal skills, with comfort operating in client-facing, high-pressure environments
• Experience partnering with senior leaders and project managers to drive adoption and alignment
• Experience supporting enterprise or multi-workstream change initiatives
• Strong analytical and problem-solving skills with a focus on people-centric outcomes
• Experience working in public sector or highly regulated environments
• Background working within PMO-led delivery models