ITSM Project Manager

LanceSoft, Inc. is a leading financial services company seeking an ITSM Project Manager to manage ITSM practices and tools. The successful candidate will oversee cloud-based ITSM projects, utilizing ITIL principles and project management methodologies to enhance service delivery across the organization.

Responsibilities:

• Lead and contribute to the implementation and improvement of IT Service Management processes and practices within the organization
• Utilize project management methodologies to plan, execute, and oversee ITSM projects, ensuring timely and successful outcomes
• Apply ITIL (Information Technology Infrastructure Library) and ITSM principles to enhance service delivery, incident management, problem management, change management-based projects
• Demonstrate expertise in using Atlassian Jira and Confluence to streamline and support ITSM processes and documentation. A must have
• Utilize Jira Assets or Insight to manage and maintain configuration management databases (CMDBs) and support asset management processes
• Implement, manage, and continuously improve key performance indicators (KPIs), key risk indicators (KRIs), and other relevant metrics to measure and enhance ITSM performance
• Create documentation, guidelines, and training materials for end-users and provide training sessions to internal teams to ensure effective adoption of the new system
• Conduct regular audits and assessments of the CMDB to ensure data accuracy, integrity

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent practical experience) and 4+ years of project management experience
• Minimum of 2-3 years of experience specifically working with Atlassian JIRA, Service Management, and other related products
• Has direct experience managing and creating processes of maintaining a asset management database
• Has direct experience in leading the implementation of different use cases involving Change Management, Service Management, Incident Management, etc
• ITIL Foundation certification is required
• JIRA Expert –
• ITSM Certified also subject matter expert
• Deep Experience within ITSM processes and practices
• 8 or more years of experience