Customer Service Representative (CSR) - Healthcare

Infinite Computer Solutions is seeking a Customer Service Representative (CSR) in the healthcare domain. This entry-level role supports inbound and outbound calls, assisting providers and beneficiaries with health insurance inquiries while building foundational knowledge of payer operations.

Responsibilities:

• Answer inbound calls in a professional, empathetic, and compliant manner
• Provide basic information related to:
• Prior authorization status
• Program participation and routing
• General Medicare Part B processes
• Accurately document calls, interactions, and outcomes in designated systems
• Escalate clinical, complex, or policy-based questions to senior representatives or supervisors
• Follow established call scripts, workflows, and compliance guidelines
• Participate in required training related to CMS, Medicare, and operations
• Meet performance expectations for call quality, accuracy, and timeliness

Requirements:

• High school diploma or equivalent (associate or bachelor's degree preferred)
• 0–2 years of experience in customer service or healthcare administration
• Strong communication skills and willingness to learn complex topics
• Comfort using multiple systems while on live calls
• Ability to follow structured workflows and escalation protocols
• associate or bachelor's degree