InstructureRemote
Solutions Engineer (Parchment)
United States
Full-time
1 week ago
$90,000 - $112,000 USD
H1B Sponsor Likely
Key skills
Solutions EngineeringSystems IntegrationTechnical ProficiencySaaS Business ModelsSalesforceProfessionalismMarket ExpertiseTool FluencyCommunication SkillsOracleSaaSWorkdayProduct ManagementPresentation SkillsSales
About this role
Instructure is a company that believes in the power of people to grow and succeed throughout their lives. They are seeking an experienced Solutions Engineer to partner with Account Executives, guiding prospective customers in evaluating their Parchment solutions and acting as a key technical advisor for the sales team.
Responsibilities:
- Deliver simple but engaging product demonstrations of Parchment’s suite of services for all verticals, including Higher Ed and K-12
- Discover and analyze individual customer goals and challenges to map them back to the appropriate Parchment product
- Lead in-depth technical discussions with IT experts regarding platform architecture, web services (REST/JSON), and systems integration
- Identify or develop solutions to address unique technical requirements and thoughtfully consider alternatives to arrive at the best recommendations
- Understand and document customer requirements to support successful implementation, and assist proposal managers with technical elements of RFI/RFP responses
- Partner with Product Management to provide early feedback on features to ensure alignment with customer expectations
- Leverage prior experience to help the sales team achieve goals through mentorship, recruiting, onboarding, and sales enablement activities
- Work across geographies and with distributed teams in pursuit of company objectives
Requirements:
- Bachelor's degree required with proven academic technology and/or solutions engineering experience
- Experience in K-12 and/or Postsecondary education with expert fluency in the edtech market and SaaS business models
- Expert understanding of systems integration (LTI, APIs), XML/JSON, and relational databases
- Familiarity with Student Information Systems such as Oracle PeopleSoft, Ellucian, Workday, or PowerSchool
- Proficiency in Salesforce, Responsive, and both Microsoft and Google Suites
- Articulate and compelling presentation skills with the ability to be both empathetic and firm regarding system capabilities
- Organized, analytical, and self-motivated; able to handle a high volume of work and respond positively to feedback and coaching