Key skills
Basic Electrical aptitudeBasic Mechanical aptitudeField Service experienceProblem-solving skillsAttendanceCommunicationIntegrityAndroid
About this role
Charter Global is seeking a Field Service Technician to represent the brand and perform maintenance and repairs at the module level. The role involves problem-solving, maintaining parts inventory, and ensuring customer issues are resolved according to service level agreements.
Responsibilities:
- Perform minor maintenance, repairs, and component replacement at the module level
- Maintains parts inventory and related records
- Provides status reports throughout the service repair
- Diagnose problems based on the information provided in the call and through the error logs on the ATM
- Responsible for ownership of customer issues until resolution according to SLA agreements
- Practices security safety procedures when working with ATM's and or within financial institution
- Complete specific Training and certifications
- Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required
Requirements:
- High School Diploma or equivalent 0-1 years of related experience
- Reliable transportation
- A smart phone to receive work orders on and access support documentation. Android or iPhone
- Have basic tools: Tools are not supplied. #1 and #2 flathead and philips screw drivers are most common
- Must have the ability to work a flexible schedule including nights, weekends, overtime, flex shifts, and on-call
- Must have a high level of personal integrity and work well with minimal supervision
- Must have Basic Electrical and Mechanical aptitude, skillset, and knowledge
- Must have good problem-solving skills, be able to pick up new skills quickly, and work well under pressure
- An associate degree is preferred
- Previous experience or similar equipment is preferred