Systems Engineer (MSP Experience Required)- Remote with Quarterly Travel

Latitude Inc is seeking a skilled Systems Engineer with Managed Service Provider (MSP) experience to design, implement, and support modern cloud and hybrid IT environments. This role focuses on Microsoft 365, Azure, and client-facing infrastructure support, requiring strong problem-solving skills and exceptional customer service in a fast-paced environment.

Responsibilities:

• Serve as a Tier II/III escalation resource for client environments across multiple industries
• Design, deploy, and support cloud and hybrid infrastructure solutions
• Proactively monitor systems, troubleshoot issues, and ensure high availability and performance
• Perform root cause analysis and implement long-term solutions
• Administer and support Microsoft 365 environments including: Exchange Online, SharePoint Online, Teams, OneDrive, Intune & Endpoint Manager
• Manage tenant migrations, upgrades, and ongoing optimization
• Implement security and compliance features such as Conditional Access, MFA, and DLP
• Deploy and manage Azure resources including VMs, networking, storage, and identity
• Design and support hybrid environments using Azure AD and on-prem Active Directory
• Implement backup, disaster recovery, and business continuity solutions
• Assist with Azure cost optimization and best practices
• Lead or support infrastructure and cloud migration projects
• Create technical documentation, diagrams, and SOPs
• Collaborate with project managers and clients to deliver solutions on time and within scope
• Implement and maintain security standards and patch management
• Conduct vulnerability remediation and system hardening
• Support compliance frameworks and security audits when required
• Provide excellent client communication and technical guidance
• Translate business needs into technical solutions
• Participate in on-call rotation as needed

Requirements:

• Skilled Systems Engineer with Managed Service Provider (MSP) experience
• Experience in designing, implementing, and supporting modern cloud and hybrid IT environments
• Focus on Microsoft 365, Azure, and client-facing infrastructure support
• Ability to thrive in fast-paced, multi-client environments
• Enjoy solving complex technical challenges while delivering exceptional customer service
• Candidates must live on the East Coast
• Quarterly travel required
• Serve as a Tier II/III escalation resource for client environments across multiple industries
• Design, deploy, and support cloud and hybrid infrastructure solutions
• Proactively monitor systems, troubleshoot issues, and ensure high availability and performance
• Perform root cause analysis and implement long-term solutions
• Administer and support Microsoft 365 environments including Exchange Online, SharePoint Online, Teams, OneDrive, Intune & Endpoint Manager
• Manage tenant migrations, upgrades, and ongoing optimization
• Implement security and compliance features such as Conditional Access, MFA, and DLP
• Deploy and manage Azure resources including VMs, networking, storage, and identity
• Design and support hybrid environments using Azure AD and on-prem Active Directory
• Implement backup, disaster recovery, and business continuity solutions
• Assist with Azure cost optimization and best practices
• Lead or support infrastructure and cloud migration projects
• Create technical documentation, diagrams, and SOPs
• Collaborate with project managers and clients to deliver solutions on time and within scope
• Implement and maintain security standards and patch management
• Conduct vulnerability remediation and system hardening
• Support compliance frameworks and security audits when required
• Provide excellent client communication and technical guidance
• Translate business needs into technical solutions
• Participate in on-call rotation as needed