Customer Service Associate II

National General is a part of The Allstate Corporation, which offers various insurance products. The Customer Care Associate II is responsible for providing quality customer service regarding property insurance by answering inbound calls, processing complaints, and assisting borrowers and agents with their inquiries.

Responsibilities:

• Cross trains to assist with borrower follow ups
• Assists answering questions in the help desk
• Meets and maintains availability standards, schedule adherence and attendance guidelines
• Updates records and note system as required
• Disbursements of Property Insurance Premiums
• Handles inbound telephone calls from borrowers, Insurance Agents/Carriers regarding premium disbursements and property insurance in order to resolve customer inquiries
• Delivers timely, accurate customer service ensuring the highest level of satisfaction

Requirements:

• High School Diploma or GED
• 0-2 years experience
• Ability to answer high volume inbound calls
• Ability to provide effective quality customer service regarding property insurance
• Ability to support borrowers and Carrier/Agents by providing detailed information on how to obtain their property insurance
• Ability to de-escalate calls and process complaints
• Ability to handle disbursement of premiums
• Ability to meet and maintain availability standards, schedule adherence and attendance guidelines
• Ability to update records and note system as required
• Ability to deliver timely, accurate customer service ensuring the highest level of satisfaction