Team Lead, Customer Service (Evergreen Health)

R1 RCM is the leading provider of technology-driven solutions that transform the patient experience and financial performance of healthcare organizations. As a Team Lead in Customer Service, you will assist in building new projects, manage escalated cases, and develop team members to promote quality and efficiency.

Responsibilities:

• Assist in establishing and implementing departmental initiatives
• Measure and monitor staffing levels, assign duties and responsibilities as appropriate
• Complete performance evaluations, track time and attendance
• Troubleshoot and resolve issues with client concerns with a sense of urgency
• Train and educate staff on new process changes

Requirements:

• Minimum 3 years' experience