Application Engineer I

Fragomen is a company seeking an Application Engineer I to join their Platform Services team. In this role, you will support and deliver applications used across the organization while collaborating with project managers, vendors, and technical teams.

Responsibilities:

• Work with business units to understand how they use existing applications and capture basic requirements
• Support the deployment of new cloud and SaaS applications within Microsoft 365 and other vendor platforms
• Assist with configuring single sign-on (SSO) and document setup steps and support procedures
• Help maintain and update software across datacenter and cloud environments, using tools like Intune or SCCM
• Coordinate with software vendors to support application needs and resolve issues
• Participate in discussions about improving performance, scalability, and reliability of applications
• Contribute to team tasks related to application deployment, desktop/virtual desktop engineering, and mobile device management
• Create operational and support documentation
• Troubleshoot application-related issues and work with senior engineers to resolve complex problems
• Learn and apply basic Active Directory or Entra ID concepts, including Conditional Access policies

Requirements:

• Exposure to application support, IT systems, or related environments; several years of support experience with some proven examples of diving into engineering skillsets
• Exposure to Microsoft 365 technologies such as SharePoint Online and Power Platform
• Willingness to learn about cloud migrations and hybrid environments
• Ability to manage tasks, stay organized, and work in a fast-paced environment with guidance
• Strong communication skills and comfort working with both technical and non-technical colleagues
• Good understanding of operating systems, servers, databases, and networking concepts
• Bachelor's degree in Computer Science, Information Systems, or related field; or equivalent practical experience