Key skills
OnGuard software knowledgeTechnical project managementMSSQLOracle proficiencyCloud infrastructure AzureCloud infrastructure AWSMilestone XProtect knowledgeWindows Server knowledgeVMWare / Server VirtualizationNetwork planningCyber Security certificationsCustomer relationship developmentAdaptability to new technologiesBachelor’s degreePresentation skillsSQLAWSAzureOracleProject Management
About this role
Honeywell is seeking motivated candidates to join their Managed Services team as an Advanced Field Service Engineer. The role involves providing technical advisement, system design, project management, and advanced system configurations for the OnGuard security system, ensuring it operates at peak performance for their customers.
Responsibilities:
- Subject matter expert for OnGuard related projects
- Hosting technical advisement calls and ownership of call agenda
- Troubleshooting OnGuard security system issues – OS, Database, Services, Network other
- Provide software and database expertise to customers and VAR project resources
- Provide cybersecurity system hardening recommendations
- Provide reporting on system support progress and set action items
- Provide system design and planning
- Develop and implement system maintenance strategies
- Evaluation, optimization, and development of access control business processes
Requirements:
- 5 or more years' experience in providing technical solutions directly to customers in the security/access solutions industry
- 5 or more years' experience in technical project management
- Ability to manage issues to a successful resolution and provide project subject matter expertise
- Knowledge of OnGuard access control security software
- Proficiency in MSSQL and Oracle database administration
- Proficiency in Cloud based server and SQL infrastructure (Azure and AWS)
- Knowledge of with Milestone XProtect Corporate video security software and products
- Proficiency in Microsoft SQL database administration
- Windows Server knowledge or certifications
- VMWare / Server Virtualization
- Network planning and design knowledge or certifications
- SQL / Oracle knowledge or certifications
- Cyber Security certifications
- Demonstrated success in managing projects
- Ability to develop strong, long-term customer relationships
- Excellent presentations skills with ability to communicate with all organizational levels
- Ability to adapt quickly to new technologies
- Bachelor's degree in Business Administration, Computer Science, Engineering, or a related field