Mid-Market Commercial Channel Manager

Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. The company is seeking an experienced Channel Sales Manager to expand its Commercial and Mid-Market partner ecosystem, focusing on building relationships and driving sales through national partners.

Responsibilities:

• Identify and expand critical relationships within named partners that deliver a profitable business model for and enhance Five9’s solutions and services capabilities
• Help expand the partner community within the Americas to accelerate growth, by recruiting and gaining commitment of national partners
• Develop, retain and own Five9’s strategic relationships within partners that can scale our solution and increase value to customers
• Develop, deliver and execute viable plan(s) which will represent Five9’s interest in promoting partner corporations branding, as well as ensure Five9 is represented as the first and best option for contact center solutions
• Align closely with Five9 Sales to represent the interests of the assigned partners within Five9 to elevate our partner visibility internally and externally
• Develop Partner Training and Enablement program and certification
• Align closely with Sales and Channel to close customer opportunities, manage forecasts and pipelines
• Structure and negotiate partnership agreements that lead to incremental value and capabilities
• Develop detailed operational plans with partners to include engagement models, sales targets, and GTM strategies

Requirements:

• Proven experience working in a dynamic team focused on building exponential growth
• 4+ years of experience in software sales, partner development, or business development within a cloud-based environment
• Emphasis on software sales
• A demonstrated ability to establish, maintain and grow business relationships successfully, with an emphasis on sales and partner processes
• Strong operational and analytical skills
• Ability to describe trends and provide insight from KPI's
• Strong strategic thinking with a penchant for action and results
• Excellent project management and creative problem solving skills
• Exceptional communications skills, with a proven capability for public speaking, professional writing and active listening
• Bachelor's degree or equivalent years of relevant work experience
• Experience with and knowledge of Contact Center solutions and/or VoIP
• Experience with National Partners and/or Service Providers in cloud collaboration – CcaaS, UCaaS preferred
• Experience managing partnerships with consulting firms or systems integrators for an enterprise SaaS software solution