Chat Customer Service Specialist

Morris-Jenkins is a leading company in heating, air, plumbing, and electrical services. They are seeking a Chat Customer Service Specialist to support customers through digital communication channels, educate them on products and services, and ensure a positive customer experience.

Responsibilities:

• You’ll support customers who need help. Whether they text, email, or live chat, you’ll be the hero to let them know help is on the way!
• You’ll educate customers. You’re gonna learn about some awesome products and services we have. You have an important role in getting this information to our customers so they can make informed decisions about things that could really help their homes!
• You’ll engage with customers online. When customers post reviews online, you’ll connect with them. This helps them feel truly heard, and it helps make sure we’re staying true to our reputation as a trusted company!
• You’ll process customer requests. When a customer needs service, you’ll log details by using our tracking software for any jobs and changes
• You’ll partner with other departments. Customer service is a team effort, and each department has its role. When we all work together, each customer gets the best experience possible!

Requirements:

• High School Diploma or GED
• 1 year of experience with sales and/or customer support via digital correspondence
• Excellent written & verbal communication skills fluently in the English language
• Ability to write and communicate concisely, yet persuasively
• Impressive Customer Service skills with emphasis on the ability to properly defuse situations and maintain good rapport with customers without verbal communication
• Strong multi-tasking skills with the ability to assist multiple customers at a time
• Able to think quickly, as well as anticipate & solve problems effectively
• Demonstrated competency in Windows-based PC environment, internet, and use of automated systems
• Proficient skills in Microsoft Office applications including Word, Excel, and PowerPoint
• Keyboard typing proficiency a minimum of 50 WPM
• Alignment & commitment to company values (honesty, integrity, fairness, and respect)
• Must be able to remain in a stationary position, over 90% of time for 10 hour shifts
• Must maintain confidentiality with customer information
• Must have reliable attendance and flexible schedule availability
• Bachelor's degree in related field, such as Business Admin., Marketing, Public Relations, etc
• 3+ years of experience in sales and/or customer support via digital correspondence
• Prior experience in marketing
• Service Titan Experience