Senior Mobile Device Management Engineer

Empower AI is a company focused on providing AI solutions for government agencies. They are seeking a Senior Mobile Device Management Engineer to support the design, implementation, and management of mobile devices for GSA, ensuring compliance and troubleshooting across a diverse range of devices.

Responsibilities:

• Makes technical decisions on kinds of data to be gathered and methods to be used in data collection and analysis
• Leads technical direction, guidance, and assistance to assigned projects, suggesting efficient approaches and methods for solving problems
• Update all iOS devices in the environment
• Work with Maas360 (IBM) to comply with audit recommendations for the GSA Mobile environment
• Assisting with refresh efforts of mobile devices
• Provides technical leadership for the integration or requirements, design and technology
• Manages and ensures the technical integrity of the system baseline over time, continually updating it as various changes are imposed on the system during the lifecycle from development through deployment and operations and maintenance
• In conjunction with system stakeholders, plans the verification efforts of new and unproven designs early in the development lifecycle to ensure compliance to established requirements
• Supports the planning and test analysis of the DoD Certification/Accreditation Process (as well as other Government Certification and Accreditation (C&A) processes)
• Develops analytical and computational techniques and methodology for problem solution
• Prepares and presents written and oral reports
• Ultimately responsible for the technical integrity of work performed and deliverables associated with the Systems Engineering area of responsibility
• Escalate issues to vendor and third-party entities, as necessary and directed by the Government
• Analyzes diagnoses, and recommends solutions to complex systems problems- Develops advanced concepts of automation and information processing, display, control, and transfer for various subsystems
• Ability to establish and maintain effective working relationships with associates and client personnel at all levels
• Escalate issues to vendor and third-party entities, as necessary and directed by the Government

Requirements:

• Public Trust Clearance by start date
• 7 - 12 years of experience and bachelor's degree
• Professional Google Workspace Administrator Certification
• ITILv4 Foundation Training and ITILv4 Foundation Certification, may be obtained within 120 days after hire
• Possesses and applies a comprehensive knowledge across key tasks and high impact assignments
• Plans and leads major technology assignments
• Hands on experience with administering MaaS360 System to manage mobile devices in an Enterprise environment
• Evaluates performance results and recommends major changes affecting short-term project growth and success
• Functions as a technical expert across multiple project assignments
• Research, design, develop, or test computer or computer-related equipment for commercial, industrial, military, or scientific use
• Proven ability to work independently in a full and/or partial remote environment with limited supervision and may supervise/lead others
• Possess the ability to communicate in both oral and written forms, demonstrating an ability to communicate effectively with all levels of staff as well as clients
• Maintain standard working hours per the DIGIT contract and to be available for meetings, and other collaborative efforts during working hours
• Demonstrated ability to apply comprehensive knowledge across key tasks and high impact assignments with the ability to use practical experience and training to determine how to accomplish tasks
• 3 + years of Experience in managing IBM MaaS360 System to manage mobile devices
• 3+ years Google Workspace (formerly G Suite) administration experience
• Proficiency in the Google Suite (Gmail, Calendar, Chat, Meet, Docs, Slides, Sheets) Slack, and ServiceNow
• Must be willing to work a variety of shifts, including holidays as scheduled