Sales & Account Management Product Specialist (F&B)

Block is a company focused on economic empowerment, and they are seeking a US Food & Beverage Sales & Account Management Product Specialist. This role will support Sales and Account Management teams to accelerate revenue growth and enhance seller adoption in the F&B industry by providing consultative support and collaborating with cross-functional teams.

Responsibilities:

• Provide consultative support to AEs and AMs to drive seller adoption, retention, and expansion
• Develop and share proven best practices to enhance product positioning and sales strategies
• Monitor and co-own SAM escalation channels, ensuring efficient resolution of seller challenges
• Conduct co-selling calls and lead product demos across businesses of various sizes and F&B sub-industries both virtually and in person
• Maintain deep expertise on product offerings, including ideal customer profiles (ICP), product gaps, workarounds, value propositions, and top partner integrations
• Stay informed on industry trends and competitive positioning to highlight Square's advantages and address objections
• Identify knowledge gaps and provide feedback to Enablement teams on training needs specific to the F&B industry
• Advise on training content and delivery as a subject matter expert
• Partner with Product, Partnerships, and Marketing to share insights on seller needs, market trends, and competitive landscape
• Represent SAMPS in product team meetings, advocating for market-driven product enhancements
• Provide regular reporting on program performance and business impact through regular business reviews

Requirements:

• 3-5 years of experience in Sales, Account Management, or a similar client-facing role
• Consistent overachievement of goals and objectives
• Experience with product development and an analytical approach to identifying market opportunities
• Strong written and verbal communication, with the ability to simplify complex concepts for different audiences
• Ability to manage multiple projects simultaneously while maintaining high attention to detail
• Capacity to assess business opportunities, understand buyer needs, and position Square effectively against competitors
• Ability to collaborate cross-functionally and work with internal and external stakeholders to drive outcomes
• Openness to feedback and a commitment to continuous improvement
• Comfortable navigating changing situations and thinking quickly on your feet