Business Intelligence Analyst

MCG is a leading healthcare organization dedicated to patient-focused care. As a Business Intelligence Analyst, Customer Success, you will drive analytics and process optimization while partnering with senior leadership to connect operational process design with data-driven decision-making.

Responsibilities:

• Lead the design, governance, and reporting of key Customer Success metrics, including churn, adoption, productivity, and customer health
• Build and optimize advanced dashboards and analytic models that forecast retention, growth, and operational performance
• Partner with Customer Success leaders to align data strategy, metric definitions, and reporting frameworks with business objectives
• Partner with Customer Engagement and Systems teams to analyze and document workflows, identify process bottlenecks using data insights, and define metrics to measure adoption and impact
• Define and document data requirements, ensuring system design and reports accurately reflect business processes and metrics
• Develop scalable reporting solutions that integrate data from Salesforce, BI platforms, and other systems to measure performance and compliance
• Collaborate cross-functionally with Customer Success, Business Systems, and Data Engineering teams to ensure data accuracy, process alignment, and reporting consistency
• Manage or support special projects and ad hoc analyses as assigned by leadership

Requirements:

• Bachelor's degree in Business Analytics, Data Science, Statistics, Economics, or related fields is required
• 5+ years of professional experience in business intelligence, analytics, or data strategy is required
• Advanced proficiency in SQL and one or more BI visualization tools (Tableau, Looker, Power BI) is required
• Demonstrated experience in workflow analysis, process documentation, and business process redesign
• Proficiency in CRM reporting and data model design
• Strong analytical, problem-solving, and communication skills
• Proven ability to manage multiple projects and prioritize in a fast-paced environment
• Ability to collaborate across cross-functional teams and drive consensus around process and data changes
• Strong executive communication and presentation skills are required
• Demonstrated ability to manage ambiguity and prioritize in a fast-paced environment is required
• Experience with data warehouse environments such as Snowflake or Redshift is preferred
• Familiarity with CRM and CS tools such as Salesforce and Gainsight is strongly preferred
• Continuous improvement mindset and a passion for data-driven storytelling are preferred
• Experience mentoring junior analysts or data contributors is preferred