Key skills
TroubleshootingLaboratory instrumentationField service engineeringBiomedical EngineeringRemote computing toolsComputer applicationsEffective communicationInterpersonal skillsProblem-solvingTeam collaborationCommunicationSales
About this role
Abbott is a global healthcare leader that helps people live more fully at all stages of life. As a Field Service Engineer II, you will support customers by installing, maintaining, and troubleshooting diagnostic instruments, ensuring compliance and customer satisfaction.
Responsibilities:
- Complete installations, preventive maintenance, and corrective repairs on assigned instruments to ensure optimal performance and compliance with quality standards
- Diagnose technical problems across multiple complex instruments, document resolutions accurately, and close service calls within defined timelines
- Manage customer issues from start to resolution or escalation, deliver superior service, and build strong relationships through proactive communication
- Plan and prioritize service visits, maintain accurate inventory, and support on-call rotation, after-hour coverage, and travel for training or critical account support
- Follow all regulatory, quality system, and laboratory safety guidelines during service activities; maintain accurate documentation for audits
- Partner with cross-functional teams to meet business goals and provide guidance to other Field Service Representatives to strengthen team capability
- Meet targets for service sales, cost of service, and key performance indicators (KPIs) for assigned accounts
- Utilize remote support tools to maximize instrument uptime and maintain certifications through ongoing training and development
Requirements:
- Bachelor's degree or equivalent relevant experience
- 2-5 years of experience in Engineering or Laboratory Technology
- The ability to travel 75% within the assigned territory
- Bachelor's degree in biomedical, Electrical, Mechanical Engineering, or Medical Technology
- Experience with instrumentation utilized in a laboratory environment is highly preferred
- Strong troubleshooting and problem-solving skills with laboratory instrumentation
- Ability to work independently and thrive in team environments
- Proficiency in computer applications (Word, Excel, PowerPoint, Internet) and remote computing tools (VPN, remote troubleshooting)
- Effective communication and interpersonal skills