Manager, Customer Success - US West

Alteryx is seeking a Manager for their Customer Success Management team who will lead and mentor a group of Customer Success Managers. The role focuses on building and maintaining customer relationships, driving customer engagement, and ensuring team success and growth through strategic initiatives and collaboration with other departments.

Responsibilities:

• Mentor team members through observation of their work and develop learning plans to improve their abilities, skills and knowledge of the Alteryx platform, CSM strategies, and client-facing skills
• Work with sales leaders to drive customer engagement through resource prioritization, Pod team training, and development of a culture of collaboration, learning, and success
• Guide team through regular 1x1 sessions, to ensure they are fostering & building relationships with assigned customers, which include: measuring adoption targets, forecasting out-quarter retention, capturing one value story for each assigned customer, and confirming strategic engagements (QBRs) are scheduled
• Drive team initiatives for continued success, growth, scaling and development
• Ensure team is proactively defining and building customer success plans to help them achieve their goals and actively updating those plans throughout the customer cycle
• Work with other departments (CX, Product, GTM) across Alteryx to understand where the CSM Org can partner, and enhance Alteryx corporate goals
• Remain up-to-date on Alteryx solutions and products and maintain familiarity and adherence to all company methods and procedures

Requirements:

• 3+ years of management experience
• 4+ years of experience in technical implementations, sales engineering, or analytics consultant work
• Require Strategic CSM experience (3+ Years)
• Demonstrated ability to handle complex selling situations which may involve multiple departments and levels of the organization (ie. Line of business, Executives, Information Technology, Procurement, etc.)
• Demonstrated ability to mentor direct reports, co-workers, or peers through constructive feedback or learning plans
• Experience setting long-term goals and guiding projects, people and processes towards attainment
• Demonstrated problem solving skills and ability to show good judgment in decision making
• Demonstrated ability to work under the pressure of a constantly changing and rapidly evolving work environment and industry
• Ability to travel up to 25%
• Experience managing a remote team is preferred