Implementation Project Manager - Martech Legal Tech

Harbor is a leading provider of expert services in legal technology and operations. They are seeking a Project Manager to ensure client satisfaction and successful project delivery through effective leadership and collaboration with stakeholders.

Responsibilities:

• Lead and manage cross-functional project teams to ensure successful project delivery
• Collaborate with clients to define project scope, objectives, and deliverables while ensuring compliance with all project requirements
• Develop and maintain detailed project plans, timelines, budgets, ensuring alignment with client expectations and organizational goals
• Utilize Harbor project management tools to track project progress, manage resources, and report on milestones to stakeholders
• Coordinate project documentation, including project charter, status reports, and meeting notes
• Monitor and manage projects risks, proactively identifying and addressing potential issues to ensure timely resolution
• Oversee the end-to-end execution of assigned projects by monitoring and updating work-in-progress and measuring requirement milestones against actual work-to-date
• Act as the primary point of contact for clients, fostering strong relationships and clear communication
• Manage client expectations and provide regular updates on project progress, risks, and outcomes
• Address client concerns and escalations promptly, ensuring satisfaction and alignment
• Project Communications – Excellent written and verbal communication skills. Timely and accurate project communications both internally and externally for clients. Comfortable with communicating across an organization, from senior business stakeholders to technical teams
• Build and maintain strong relationships with stakeholders at all levels of the organization, promoting collaboration in a cross-functional environment to ensure alignment and collaboration
• Seek opportunities for process improvements across the organization
• Participate/contribute thought leadership to the PMO organization and to the LT&O organization
• Schedules assignments and tracks project tasks. Monitors progress and ensures the team adheres to deadlines, identifying and removing blockers as required
• Provide direction and support to project team members
• Identifies potential risks and obstacles that could impede project progress and develop strategies to manage them. Addresses escalations in a timely and professional manner
• Responsible for keeping the project on budget. Provides customer billing, review of invoices and associated timecards, and addresses any client questions regarding invoicing
• Provides timely budget utilization updates to clients, ensuring work is performed within budget
• Ensure project delivers the scope as outlined in the Statement of Work (SOW)
• Ensure tasks or deliverables not explicitly defined in the original SOW follow strict Change Management guidelines
• Participates in requirements discussions and requirements gathering sessions. Ensures requirements are documented, approved, and compiled into client-facing and internal documents

Requirements:

• 5+ years project management experience implementing legal software preferred
• Four-year degree or equivalent combination of experience and education
• Proficient with collaboration and project tracking tools
• Competent in the following areas: problem solving, customer-focus, communication, collaboration, organizational support, quality focus, and punctuality
• Authorized to work in the country of residence without restriction or sponsorship
• Project Management Professional (PMP) certification a plus
• Experience with Marketing Technology, including CRM and Experience platforms, is preferred, but not required