Project Manager- EIT Service Center

Cardinal Health is a healthcare services and products company, and they are seeking a Project Manager for their IT Service Center. In this role, you will manage IT projects from initiation to closure, ensuring alignment with organizational goals while facilitating communication between stakeholders and managing project risks and resources.

Responsibilities:

• Lead Complex IT Projects: Manage end-to-end delivery of IT initiatives within the Service Center, ensuring alignment with organizational goals and strategic priorities
• Project Planning & Execution: Leverage Hive to develop detailed project plans, timelines, and resource allocations. Drive execution through disciplined project management methodologies including initiating, planning, executing, monitoring and closing processes
• Stakeholder Engagement: Act as the primary liaison between IT teams, business advisors, leadership and front-line analysts. Facilitate clear communication of project objectives, status, risks, and dependencies
• Risk & Issue Management: Identify, assess, and mitigate project risks. Maintain RAID (Risks, Assumptions, Issues, Dependencies) logs and proactively resolve issues to minimize impact
• Budget & Resource Management: Monitor project budgets and resource utilization. Effectively balances competing project constraints including but not limited to scope, quality, schedule, funding, budget, resources, and risk, to manage project success
• Change Management: Support organizational transformation by applying structured change management strategies to ensure adoption and minimize disruption
• Performance Monitoring: Track key performance indicators (KPIs) and project health metrics through Hive and ServiceNow. Provide accurate forecasting and reporting to stakeholders
• Process Documentation: Create and maintain comprehensive documentation including management toolkits, scorecards, and governance artifacts to support transparency and repeatability
• Continuous Improvement: Identify opportunities to optimize Service Center processes and implement best practices for IT project delivery
• Cross-Functional Collaboration: Work closely with technical teams, business units, and external partners to ensure seamless integration of solutions
• Leadership & Mentorship: Provide guidance to project team members and contribute to building a culture of accountability, collaboration, and innovation
• Strategic Alignment: Connect project objectives to broader organizational goals, ensuring short-term deliverables support long-term business outcomes and ensure project objectives align with IT Service Center best support practices
• Negotiation & Influence: Secure necessary resources and gain stakeholder buy-in for project success through effective negotiation and relationship management

Requirements:

• 4 – 8 years of experience
• Bachelor's degree in related field, or equivalent work experience
• Ability to influence and negotiate with stakeholders at all levels
• Ability to effectively plan and organize an initiative
• Prioritize tasks, manage time effectively, and ensure that the deliverables are completed within the set timeframe
• Strong interpersonal, collaboration, organization, and problem-solving skills
• Detail oriented and highly motivated
• Possess high level of personal initiative
• Proficiency in Microsoft Office products
• Proficiency in Hive project management software
• Project Management Professional (PMP) certification
• Experience with IT Service Management (ITSM) frameworks such as ITIL
• Experience in leading IT initiatives with a demonstrated ability to execute on time and on budget