Customer Service Associate II

Allstate is a leading insurance provider offering a variety of insurance products. The Customer Care Associate II is responsible for managing high volume inbound calls, providing customer service related to property insurance, and assisting borrowers and agents with inquiries and complaints.

Responsibilities:

• Cross trains to assist with borrower follow ups
• Assists answering questions in the help desk
• Meets and maintains availability standards, schedule adherence and attendance guidelines
• Updates records and note system as required
• Disbursements of Property Insurance Premiums
• Handles inbound telephone calls from borrowers, Insurance Agents/Carriers regarding premium disbursements and property insurance in order to resolve customer inquiries
• Delivers timely, accurate customer service ensuring the highest level of satisfaction

Requirements:

• High School Diploma or GED
• 0-2 years experience
• Ability to answer high volume inbound calls
• Provide effective quality customer service regarding property insurance
• Support borrowers and Carrier/Agents by providing detailed information on how to obtain their property insurance
• De-escalate calls and process complaints
• Handle disbursement of premiums
• Cross trains to assist with borrower follow ups
• Assists answering questions in the help desk
• Meets and maintains availability standards, schedule adherence and attendance guidelines
• Updates records and note system as required
• Handles inbound telephone calls from borrowers, Insurance Agents/Carriers regarding premium disbursements and property insurance in order to resolve customer inquiries
• Delivers timely, accurate customer service ensuring the highest level of satisfaction