Manager, Customer Success - US West

Alteryx is a company seeking innovative problem solvers to join their Customer Success Management team. The Manager role involves leading a group of Customer Success Managers to enhance customer relationships, drive engagement, and ensure customer success through strategic initiatives and collaboration across departments.

Responsibilities:

• Mentor team members through observation of their work and develop learning plans to improve their abilities, skills and knowledge of the Alteryx platform, CSM strategies, and client-facing skills
• Work with sales leaders to drive customer engagement through resource prioritization, Pod team training, and development of a culture of collaboration, learning, and success
• Guide team through regular 1x1 sessions, to ensure they are fostering & building relationships with assigned customers, which include: measuring adoption targets, forecasting out-quarter retention, capturing one value story for each assigned customer, and confirming strategic engagements (QBRs) are scheduled
• Drive team initiatives for continued success, growth, scaling and development
• Ensure team is proactively defining and building customer success plans to help them achieve their goals and actively updating those plans throughout the customer cycle
• Work with other departments (CX, Product, GTM) across Alteryx to understand where the CSM Org can partner, and enhance Alteryx corporate goals
• Remain up-to-date on Alteryx solutions and products and maintain familiarity and adherence to all company methods and procedures

Requirements:

• 3+ years of management experience
• 4+ years of experience in technical implementations, sales engineering, or analytics consultant work
• Require Strategic CSM experience (3+ Years)
• Demonstrated ability to handle complex selling situations which may involve multiple departments and levels of the organization (ie. Line of business, Executives, Information Technology, Procurement, etc.)
• Demonstrated ability to mentor direct reports, co-workers, or peers through constructive feedback or learning plans
• Experience setting long-term goals and guiding projects, people and processes towards attainment
• Demonstrated problem solving skills and ability to show good judgment in decision making
• Demonstrated ability to work under the pressure of a constantly changing and rapidly evolving work environment and industry
• Ability to travel up to 25%
• Experience managing a remote team is preferred