Solutions Engineer (Sitetracker/Salesforce)

Tillman Fiber is seeking a dedicated Solutions Engineer to support the administration, configuration, and optimization of their Sitetracker (Salesforce) platform. This role involves executing technical projects requiring both declarative configuration and programmatic development while collaborating with internal stakeholders to design scalable solutions.

Responsibilities:

• Salesforce Development (Apex & LWC)
• Develop, test, and deploy programmatic solutions using Apex (Triggers, Classes, Batch/Queueable) and Lightning Web Components (LWC) when declarative tools are insufficient
• Write efficient SOQL/SOSL queries to handle complex data manipulation and reporting requirements
• Maintain and optimize existing codebases, ensuring healthy test coverage and adherence to governor limits
• Assist in managing the DevOps pipeline, including version control (Git) and deployments via CI/CD tools or change sets
• Manage and update Jira and other ticketing systems
• Partner directly with internal stakeholders (Finance, Engineering, Construction) to gather requirements for new features
• Ask critical clarifying questions to understand the 'why' behind requests, ensuring that we design scalable, long-term solutions rather than quick fixes
• Bridge the gap between business needs and technical execution, converting functional requirements into clear technical specifications for development
• Execute complex declarative development, pushing Salesforce Flow to its limits to automate business processes without over-engineering custom code
• Configure Sitetracker-specific modules (Project Templates, Job Trackers) to align with Engineering and Construction workflows
• Manage security settings, including complex Sharing Rules, Permission Sets, and Field Level Security
• Support the maintenance of integrations between Sitetracker/Salesforce and external systems (NetSuite, GIS, Vetro, HubSpot, etc.)
• Debug REST/SOAP API errors and assist the Senior Solutions Engineer in building or refining integration endpoints
• Act as the technical escalation point for support tickets that require 'under the hood' investigation (e.g., debugging Apex exceptions or unhandled Flow faults)
• Troubleshoot data integrity issues and perform bulk data operations using Data Loader or the Salesforce Inspector

Requirements:

• 3–5 years of Salesforce ecosystem experience, with a mix of Administration and Development
• Proficiency in Apex and LWC: You must be comfortable writing triggers, classes, and components from scratch, not just copy-pasting code
• Deep knowledge of Salesforce Flow and when to use Flow vs. Apex
• Solid understanding of the Salesforce security model and object relationships
• Experience with SOQL for data extraction and troubleshooting
• Ability to work independently on development tasks while collaborating on architecture
• Experience specifically with Sitetracker is highly preferred
• Salesforce Certified Administrator and/or Salesforce Platform Developer I certification
• Experience with version control systems (Git/GitHub/Bitbucket)
• Experience in telecommunications or fiber infrastructure