Mastech DigitalRemote
Video Operations Engineer
United States of America
Full-time
2 weeks ago
H1B Sponsor Likely
Key skills
AV technologiesIP networksMicrosoft TeamsTechnical certificationsServiceNowProblem-solvingCollaborationTechnical documentationCommunication
About this role
Mastech Digital is seeking a Video Operations Engineer responsible for leading the implementation, maintenance, and support of video conferencing and audiovisual collaboration solutions in corporate environments. The role requires strong technical experience, problem-solving skills, and collaboration with infrastructure teams, technical support, and external vendors.
Responsibilities:
- Manage and support AV systems in meeting rooms and collaboration spaces
- Provide support for video conferencing and AV incidents
- Coordinate with vendors for issue resolution and system upgrades
- Document configurations, procedures, and incident resolutions
Requirements:
- Solid technical experience in video conferencing and audiovisual collaboration solutions
- Strong problem-solving skills
- Ability to collaborate with infrastructure teams, technical support, and external vendors
- Manage and support AV systems in meeting rooms and collaboration spaces
- Provide support for video conferencing and AV incidents
- Coordinate with vendors for issue resolution and system upgrades
- Document configurations, procedures, and incident resolutions
- Working knowledge of AV technologies from Crestron, Extron, Logitech, Cisco, QSC
- Familiarity with IP networks, SIP/H.323 protocols, and UC platforms
- Experience with Microsoft Teams, Webex integration
- Basic understanding of room automation and AV control systems
- Basic understanding of IP telephony and voice systems (Cisco CUCM, Webex Calling, Poly/HP, Teams Phone)
- Familiarity with SIP, QoS, audio codecs, and call routing
- Ability to support voice-video integration and troubleshoot audio issues
- Proficient in ServiceNow or similar platforms
- Accurate and structured ticket documentation: issue, diagnosis, resolution, and recommendations
- Incident classification and escalation management
- Reporting on incident trends and resolution metrics
- 2+ years in AV/Video Ops roles
- Technical certifications (Crestron, Cisco, etc.) are a plus
- Intermediate English for technical documentation and vendor communication