Remote Licensed Customer Service Representative

Foundever is a global leader in the customer experience industry, seeking a Remote Licensed Insurance Customer Service Representative. The primary role involves handling inbound calls regarding customers' insurance policies, assisting with inquiries about coverage, billing, and policy modifications, while managing a high volume of calls especially around military paydays.

Responsibilities:

• Handle inbound calls regarding customers' insurance policies
• Assist callers with inquiries about coverage, policy endorsements, certificates, binders, billing, or policy modifications
• Manage a high volume of billing calls, especially around military paydays on the 1st and 15th of each month
• Focus solely on billing inquiries while awaiting state license

Requirements:

• Must be at least 18 years old
• High school diploma or GED equivalent required
• 1-2 years of relevant work experience
• Must have open availability during operating hours
• Ability to navigate system tools to search for answers & information
• Connect with customers, clients, insurance carriers, and internal teams to provide coverage information and policy recommendations with empathy and compassion
• Self-motivated and eager learner with a strong sense of accountability, consistently driven to excel in training and on-the-job performance
• Able to complete collegiate-level coursework to prepare for the state exam
• Strong organizational skills
• A hardwired high speed internet connection
• A quiet, distraction-free space is essential; webcam video presence will be required during training and production
• You'll need to use your own computer or tablet (excluding Kindle Fire Tablets)